After a very successful product launch yesterday, we are already receiving some great feedback from customers new and old. We will be shortly updating and adding many of your comments to the testimonials section of our site, but until then here is a great example of just one of the customer emails we have received.
Just received your nxtgen gu10 non-dimmable warm white lamps that I ordered yesterday. Finally we are there, it seems! I’ve ordered at least half a dozen different GU10 led lamps from different suppliers (including your previous SMD 5050 version, which I sent back because the colour rendering was unpleasant – I’m very sensitive to this, and done goodness knows how much research and reviews reading online, but this one really, finally, ticks all the boxes:
- Properly bright – really a 50w replacement.
- Good colour rendering (I’m really sensitive to this) – whiter than halogen but an even spectrum, clean light.
- Sensible beam angle – not too narrow like many of the Cree lamps but not an unfocussed flood, like most SMD lamps.
- Instant on.
- Same size as traditional halogen (or close enough that it would make no difference to 99% of fittings).
- Aesthetically okay – they do look quite different from a halogen or a Cree (which looks fairly similar to halogen) but your new lens does make them much more acceptable.
- A bearable price.
The only thing that remains to be answered is their longevity. This is something that annoys me still (not unique to SimplyLED, of course). This lamp is rated at 35,000 hours. If the lamp were left on 24/7 (so not remotely typical usage) that’s a whisker (a day and a bit) under four years... so why do you only stand behind your product for 12 months? Even if 35,000 hours is the mean or the median fail point, if it’s remotely accurate you ought to be able to offer, say, a three year replacement warranty without any fear of losing out and it would give customers much greater confidence in the product’s claims. As it stands, my usage is probably 3-4 hours per day so, if the lamp fails after a couple of years I will definitely be out of pocket compared to sticking with halogens.
But that’s my only grumble... and I’m gambling for now as I’ve just ordered another five.