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- Help & Info
If you are not happy with a product you have received from us, we would like to know about it, so please contact us to discuss the problem by emailing [email protected]. If we can’t resolve your problem, we offer a comprehensive returns policy for all products purchased from SimplyLED. Send your items back to us within 14 days of purchase to receive a full refund.
Simply follow the instructions below to return your items:
It is very important that you include your order number and contact information when returning products to us. Omitting any of this information may delay the processing of the refund.
Please note that the returned goods are your responsibility until they reach us. We cannot be held responsible for any goods lost in transit.
You can download a copy of our returns form by clicking the icon below. Please remember to include the completed form in the package when you return it to us. We will not be able to process your return without it.
If your goods have arrived with a manufacturing defect or fault, please return the goods to us within 30 days of receipt, and we will be happy to process an exchange (where possible). We will provide a postage label for you to return the faulty goods. If you receive an item that has been damaged in transit, please provide us with a photo of the damage. Once this has been received, we will send a replacement product. You do not need to return products that have been damaged in transit.
If the item you receive is incorrect, or different to that stated on your invoice, please return it to us within 14 days to receive a replacement product or a refund.
Refunds may take up to 10 days to be processed after we receive the returned goods, and may take up to 30 days to clear once processed. If there is any issue with processing your exchange/refund (for example, if a replacement product is out of stock), we will contact you via email.