Returning an Order
How Do I Return An Item?
If you are not happy with a product you have received from us, we would like to know about it, so please contact us to discuss the problem by emailing firstname.lastname@example.org. If we can’t resolve your problem, we offer a comprehensive returns policy for all products purchased from SimplyLED. Send your items back to us within 14 days of purchase to receive a full refund.
Simply follow the instructions below to return your items:
- Fill in our returns form, a copy of which can be downloaded by clicking the icon below.
- Please pack the item in its original shipping box (if possible). If the item is not faulty, it must be returned to us in the condition you received it
- Post the package to our return address. Make sure to include the completed returns form in the package. Please note that refunds are for the purchase price of the bulb only and don’t include p&p costs, unless the return is due to a fault on our behalf
It is very important that you include your order number and contact information when returning products to us. Omitting any of this information may delay the processing of the refund.
Please note that the returned goods are your responsibility until they reach us. We cannot be held responsible for any goods lost in transit.
If your goods have arrived with a manufacturing defect or fault, please return the goods to us within 30 days of receipt, and we will be happy to process an exchange (where possible). We will provide a postage label for you to return the faulty goods. If you receive an item that has been damaged in transit, please provide us with a photo of the damage. Once this has been received, we will send a replacement product. You do not need to return products that have been damaged in transit.
If the item you receive is incorrect, or different to that stated on your invoice, please return it to us within 14 days to receive a replacement product or a refund.
Refunds may take up to 10 days to be processed after we receive the returned goods, and may take up to 30 days to clear once processed. If there is any issue with processing your exchange/refund (for example, if a replacement product is out of stock), we will contact you via email.
Returning orders to us is easy. Anything you buy from us can be returned within 28 days of receipt, for any reason.
As long as the product is returned to us within 28 days we will refund its full value, whether it is broken, faulty, incorrect or simply unsuitable for your needs.
In cases where there is no fault and the return is based on a change of heart rather than an actual defect, the relevant products must be returned in a saleable condition and in their original packaging.
What should I do if I want to return an item?
Should you change your mind or you have ordered the wrong products, you have 28 days from the day of receipt to return products for a refund as long as they are in a resalable condition and in the original packaging. The invoice you receive with your order should be included in the returns parcel as this will be needed to complete your refund.
If you paid by card then this can take up to 14 days from us receiving the goods to show on your card.
Please address the returns parcels to;
Unit 2, Marrtree Business Park
Bowling Back Lane,
If you are returning a product which is not faulty or damaged, only not suitable, then you are liable for the delivery charge to return the item to us.
If your item has developed a fault during its warranty period, please contact Customer Service on 01494 720 450 or fill out our online contact form and we will send you a postage label so that you can send it back to us free of charge.
Damaged or incorrect item?
In the unlikely event that products arrive damaged or faulty please contact Customer Service on 01494 720 450 or fill out our online contact form.
Transit damages and shortages must be notified within 48 hours of receiving the goods.
Returned products are your responsibility until they reach us, so make sure they're packed properly so they can't get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return. Some services offer levels of compensation in case your parcel becomes lost or damaged. We suggest this is considered especially when returning high-value products.
We're not responsible for any products that are returned to us by mistake (it happens!). If we're able to locate the products (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
Want to exchange a product?
Unfortunately, we are unable to offer exchanges.
If you need a different cap, shape or colour simply place a new order.
If an entire order is returned within the 28 day return period the full purchase price together with our standard delivery charge will be refunded. If you chose to pay extra for an expedited delivery service, we will only refund the cost of standard delivery.
Please note that if you want to return only some products but keep the rest of your order, you will not be entitled to a refund of the delivery charge.
Delivery charges will be refunded in full in cases where the goods are faulty.
Any LED product bought from SimplyLED carries a 24-month warranty.
For any other item that isn't an LED product, we currently offer no formal warranty unless this is explicitly stated in the product's description. However, we may still be willing to replace or refund certain orders depending on their individual circumstances, so it is always worth giving us a call.
For products not covered by a SimplyLED warranty (or in cases where our warranty has already expired), it may still be wise to contact the manufacturer directly. Some offer an extended warranty on certain products that may entitle you to a refund or replacement, even if our own warranty period has already elapsed.
For more information see our warranty information page.
Please be aware that we'll only process your refund once the product has been returned to us and checked by our specialist; this can take up to 14 days. Refunds can only be issued to the original payment method that was used.
When you’ll get your refund depends on your payment method. It may take your payment provider up to 10 business days or longer to deposit the money into your account.
Please note that if you return products which are outside our returns policy, or don’t meet our terms and conditions, we’re unable to process a refund.