*Whilst we aim to meet the delivery times quoted above at all times, during busy periods deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that certain delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these disruptions to a minimum.
Please note that standard delivery using Royal Mail post may take up to 15 working days for delivery. Until this period is over, we are unable to replace or refund orders sent by standard delivery.
Do you need any further help or advice about delivery?
If you have a query about the delivery of your order, please contact our Customer Services Team either by email, telephone or our online contact form here: