Here at SimplyLED, we want you to be able to buy with confidence both in ourselves and the products we sell. With this in mind, a number of our LED fittings carry a specific warranty that ensures you can do exactly that.

Any Phoebe LED fitting bought from SimplyLED carries a 24-month warranty.

If you should purchase a Phoebe LED fitting from SimplyLED and have it fail, break or develop a fault at any point within the timeline stated above from the date of purchase, we will happily replace the item or offer a full refund, depending on your wishes.

In instances where large numbers of products fail within a relatively short period of time, we may ask you to return them to us so that they can undergo testing to identify any potential issues.

What doesn't our warranty cover?

In any instance where your product has developed a fault, we will do our utmost to replace it or offer a full refund (provided the item is still within its stated warranty period). However, if it becomes apparent that the product has been misused, tampered with or modified in any way, we will view this as having voided its warranty.

'Misuse" includes, but is not limited to, incorrect operation by the user, use of non-dimmable products on a dimmable circuit or connection to or operation with an unsuitable power supply. 'Tampering' or 'modification' can be interpreted as any activity designed to alter the product in such a way that it can be used in a manner that wasn't intended by its original design. This can include rewiring, removing plugs, home repairs or changing components. Unfortunately, we won't be able to replace any item that has undergone any such process.

If you have any further questions about our Warranty or Returns Policy that aren't addressed on this page, please feel free to contact us.